Shipping policy

Thank you for shopping with PupQuest.

We currently deliver to Malta and Gozo.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is usually 7–15 working days after processing.

In rare cases, delivery may take longer due to supplier delays, customs, public holidays, or high demand.

If there is a major delay, we will contact you by email.

Delivery Cost

We offer free delivery in Malta and Gozo.

Pre-Order Items

Some products may be available for pre-order.

If an item is marked as pre-order, it will be shipped once it becomes available. Any estimated delivery date shown on the product page is an estimate and may change.

Incorrect Delivery Details

Please make sure your delivery address, email, and phone number are correct before placing your order.

PupQuest is not responsible for delays caused by incorrect or incomplete delivery details.

Damaged or Wrong Orders

If your order arrives damaged, wrong, or incomplete, please contact us as soon as possible with your order number and photos.

We will review the issue and help resolve it.

Contact Us

For shipping questions, please contact us through our Contact page or by email:

storkmt90@gmail.com